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Costing

  • What about costing and payout?

    Its free to create and share your campaign on social networking sites. A campaigner shall ensure that every cash and bank transfer received to the patient, family or hospital during the campaign should be informed to us with the name and amount. Failing to this will lead to freezing of amount.We keep 100% transparency with the funds received . Ertin deducts a total fee of 10%  includes Payment gateway Charges (3%) + GST from each donation that you receive. International gateway: Ertin deducts a fee of  6.5% + Payment gateway Charges (4%-5%)+ 0.30$. We provide assistance for selected campaigns decided by Ertin and Campaign Read More
  • Do my donors get charged?

    Donation given by Donors is only the amount they are charged on. Read More
  • Can I request for a refund of contribution made towards a fundraiser?

    Yes, a refund request can by mailed within 3 days of contribution. Please note that if our payment processor has already deducted the transaction fees, it will be deducted from the refund you receive. If Ertin has given the money to the campaigner, Ertin shall be discharged of any/all liabilities and no refunds shall be processed thereafter. In such a situation donor needs to contact the campaigner for refund of his money. Read More
  • What is monthly giving?

    It is donating fixed amount of money monthly. Read More
  • How can someone sign up to be a monthly donor?

    You can click on the 'Donate monthly' button. Read More
  • Can I do quarterly, half-yearly or yearly donations?

    Yes, you can do a monthly, quarterly, half-yearly or yearly donations. This will be applicable only for NGO Donations. Read More
  • Upto how long can I be a monthly donor?

    You can be a monthly donor either for 12 months, 24 months, 36 months, 48 months or 60 months. Read More
  • Can't I enter the amount manually?

    Unfortunately, No. NGO has fixed an amount on funds required for a particular project. The fixed amount will be reflected on the campaign. Read More
  • Can I change the amount later?

    No. You cannot change the amount before the duration you have chosen ends. You will have to cancel your current plan and create a new one. Read More
  • What modes of payment can I use?

    For Indian donors: Credit Card, Debit cards and wallets,bank transfers and cash. For International donors: Credit Card, Debit cards and wallets. Read More
  • What cards can I use?

    Visa, MasterCard and American Express. Read More
  • Will I get a notification/receipt when the amount is debited?

    Indeed your bank will notify you about the transaction. Read More
  • Can I stop at any time? How can I do it?

    Yes, you can. You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Read More
  • Will I get a 80G receipt from the NGO?

    If the NGO has a 80G approval, you will surely get it Read More
  • Can I do it as part of my Company’s Payroll giving?

    HR department of the company will need to share their approval with Ertin and the NGO For more queries on this please mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Read More
  • How can I get a refund?

    You can mail us at  This email address is being protected from spambots. You need JavaScript enabled to view it. submit a request for refund. Refund is only applicable if you have notified Ertin within three days of the transaction. Read More
  • What is the guarantee my money is going to the right place?

    Ertin verifies all project’s before approving them. Best part is every transaction will be issued with an invoice from Ertin or the NGO. Read More
  • Will my billing details be secure?

    Don’t worry, at any given time your details will always be secured with Ertin. Read More
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Payouts

  • How do I receive the funds that the fundraiser has raised?

    Ertin needs all necessary documents to be uploaded via your sign in. Ertin won’t process any payout until the necessary information and documents are uploaded. A campaigner shall ensure that every cash and bank transfer received to the patient, family or hospital during the campaign is live will be informed to us with the name and amount failing to this will lead to freezing of amount. We try to ensure that all the campaigns are 100% transparent with the funds received. Ertin will verify all your documents. Ertin will transfer funds after 7 working days after the campaign is closed. Funds Read More
  • How much funds will be credited to my account?

    Ertin deducts a fee of 9.5%  that includes payment gateway Charges (3%) + GST from each donation that you receive. International gateway: Ertin deducts a fee of  10.5% + Payment gateway Charges (4%)+ 0.30$ For more information, kindly visit Plans and Pricing  page for the detailed breakup. Read More
  • Do I need to submit any information to receive the funds?

    A campaigner shall ensure that every cash and bank transfer received to the patient, family or hospital during the campaign is live will be informed to us with the name and amount failing to this will lead to freezing of amount. We try to ensure that all the campaigns are 100% transparent with the funds received. Yes, it is important and compulsory to submit all documents which is needed by Ertin and provide all the necessary bank information for Ertin to process your donations raised. Note: Once your documentation is uploaded and thereafter appr.oved by Ertin, funds raised will be transferred Read More
  • What is a SWIFT code and how do I find it?

    A SWIFT code is an international bank code that identifies particular banks worldwide. It’s also known as a Bank Identifier Code (BIC). Bank uses SWIFT codes to send/receive money to/from overseas banks. The bank branch or relationship manager will be able to provide you the SWIFT code for your bank account. Alternatively you can also contact your banks FOREX department as ask for the SWIFT code applicable to your bank account. Please note the SWIFT code is and 8 or 11 digit alphanumeric code and differs from branch to branch of every bank. It is not IFSC code. For your Read More
  • How do I get the details of the individuals who have donated to my fundraiser?

    You can login to your account and check under campaign details for the donors who have donated for your campaign. For any more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it. Read More
  • I am below 18. I don’t have a PAN Card. How do I receive the raised amount?

    The amount can be received by a family member or friends provided you would require submitting your School/College ID Card with the documents of the receiver. Note: Post verification the amount will be transferred to your bank account. Read More
  • I don’t have all the documents; can I still receive the raised amount?

    The amount can be received by a family member or friends provided you would require submitting your School/College ID Card with the documents of the receiver. Note: Post verification the amount will be transferred to your bank account. Read More
  • Can I receive the raised amount in somebody else’s name?

    The amount can be received by a family member or friends provided you would require submitting your School/College ID Card with the documents of the receiver. Note: Post verification the amount will be transferred to your bank account. Read More
  • I am foreign national; can I still raise funds on Ertin?

    Indeed Yes! Anyone in India or abroad can raise funds at Ertin if you are looking to launch a fundraiser mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. Read More
  • I have submitted all the documents, why does it still show an 'exclamation mark' in my profile?

    Until you fill all the mandatory fields, the exclamation mark will keep bothering you. It's a reminder for you so that you receive the money on time. Read More
  • I have generated funds from Indian donors only, do I still need to give you the SWIFT Code?

    At times, you might receive funds from abroad. To reduce hassle from both ends, we make sure that we collect the payout details right after the first donation, and transfer it to you on time. You might not know an outsider not belonging to your circle can fund your campaign. Read More
  • Can I keep my fundraiser private?

    We believe in transparency hence all campaigns are public including the donations received. Read More
  • Can we get any discount?

    Apologies we are a startup. Ertin needs to make revenue to run the website. We look forward to reducing the charges in a longer run. Read More
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